Privacy Policy

Coquitlam is committed to protecting the personal data of its users. This Privacy Policy outlines how we collect, use, store, and share your information when you interact with our website or create an account.

Data We Collect

We may collect personal data from you in various ways:

1. Registration: When you register for a Coquitlam account, we will ask for basic contact details such as name, email address, and password.
2. Usage Data: We may collect information on how you use our website or mobile application, including the pages you visit, features you engage with, and any errors that occur during your interaction.
3. Communication: If you choose to communicate with us via email or messaging platforms (e.g., chat support), we will store records of these conversations.

Purpose of Data Use

We use collected data for legitimate purposes such as:

1. Providing the requested services
2. Personalizing user experience and improving our offerings based on usage patterns
3. Conducting internal research to enhance product quality
4. Compliance with laws, regulations, or requests from local authorities

Data Sharing and Storage

We may share your information with trusted third-party service providers for specific purposes like:

1. Website maintenance (e.g., web hosting)
2. Security audits (e.g., penetration testing)
3. Analytics tools to improve user experience
4. Regulatory requirements as applicable

All shared data will be processed according to our instructions, under confidentiality agreements, and stored in a secure environment.

Data Retention

We retain your personal data for:

1. As long as required by applicable laws or regulations (minimum 6 months)
2. Until you request its removal from our records
3. If an account remains inactive for more than two years

After the specified retention periods, we will anonymize or remove all identifiable information to comply with global best practices.

Cookies and Tracking Tools

Our website uses standard cookies for:

1. Authentication
2. Performance optimization (e.g., Google Analytics)
3. Personalization features

You can adjust cookie settings through your browser preferences.

Your Rights

We respect user rights under relevant data protection laws, including the right to access, correct or remove personal information upon reasonable request.

By registering and continuing to use our services, you acknowledge that we may store and process your data in accordance with this policy.